HomeCustomer Service

Shipping

Methods

We ship via FedEx and US Postal Service. Unless you request otherwise, we will ship your order by the cheapest and or most reliable method for the type of goods being shipped and the destination.

We DO NOT ship via UPS because they have refused to pay insurance claims on past damaged shipments. Please do not ask.

Handling Charges

We charge a minimal handling fee on most orders. These fees cover thing packaging materials and processing. Most companies raise their prices high enough to cover these costs so the consumer is unaware. We make every effort to keep our prices low and our charges transparent.

Damaged or Stolen Shipments

If your order arrives damaged, it is your responsibility to report this to CH Tool & Die immediately. You must also retain the shipping package and packing material for the shipper's inspection. By not promptly reporting the damage or loss, you have accepted the shipment “AS IS” without further recourse.

Once a shipment has been delivered to you, the customer, CH Tool & Die LLC is not responsible for shipments lost or stolen from the customers property. It is the customers responsibility to secure their packages.

Domestic Shipments

We will ship your order as promptly as possible.

If you ask us to partial ship your order for any reason, you will have to pay shipping for the additional shipments.

It is the customers responsibility to follow state and local laws when ordering.

Export Shipments

Duties and taxes may apply to your order and are paid by the customer. We have no control over the amount of duties and taxes your country charges you.

Due to the additional time it takes to put together an international shipment there is a $5 per package handling fee on each foreign order. If the country we are shipping to does not allow us to fully insure the parcel and in the unlikely event of a parcel being lost or damaged then it is the customer's loss.

If for any reason your package is returned to us by the shipping company, you will have to pay for all shipping charges.

Export Exclusions

We DO NOT ship to the following countries:

* Most of these exclusions are due to US government sanctions against those countries.

Rev 6/2023